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Fix common problems
What login messages mean and what to do when WaBaCRM doesn't load or stops sending.
Login messages
| Message | What to do |
|---|---|
| Incorrect email or password | Check the email on your licence in your account under My Licenses, or reset the password there. |
| Device limit reached for this license | Log out of WaBaCRM on your other device first, or buy another login. |
| Invalid session. Please log in again. | You were logged out, for example from another device. Log in again. |
| Expired Subscription | Your licence has ended. Renew it, then log in again. |
| Access blocked, please contact support | Your licence was switched off. Message us on WhatsApp. |
| Authentication server error | Our server couldn't be reached. Check your internet and try again in a few minutes. |
WaBaCRM doesn't appear in WhatsApp Web
- Reload the WhatsApp Web tab.
- In
chrome://extensions, check WaBaCRM is switched on, then click its reload arrow. - Check you don't have another WhatsApp extension, or an older WaBaCRM copy, switched on at the same time.
- Still nothing: install it again from a fresh download.
Connection to WhatsApp page lost
WaBaCRM lost contact with WhatsApp Web, often after the computer slept. Click Try Reconnection, or reload the tab.
Campaigns or schedules didn't send
- Chrome and the WhatsApp Web tab must stay open, and the computer awake. Change your power settings so the computer doesn't sleep while campaigns run.
- Check your phone is online and linked under Linked devices in WhatsApp.
- Open the campaign report or the Appointment Center to see which ones failed, and send them again.
The extension stopped working after I moved its folder
Chrome loads WaBaCRM from the folder you chose when installing. Move it back, or load it again from the new place with Load unpacked. Import a backup if your data is missing.