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No Refund Policy

Last updated: 9 November 2026

Important notice: all sales of WaBaCRM licences are final. We do not offer refunds once a licence has been purchased and activated.

1. No refund policy

Due to the digital nature of our product and the immediate access to software and licence keys, all sales of WaBaCRM are final and non-refundable.

Once a licence is generated and provided to you, we cannot issue refunds for any reason.

2. Free demo period

We provide a 3-day free demo period for all potential customers. This demo allows you to:

  • Test all features and functionality
  • Evaluate the software's compatibility with your system
  • Assess whether it meets your business requirements
  • Get familiar with the user interface and workflow
We strongly recommend that you thoroughly test WaBaCRM during the demo period before making a purchase decision. Start your free demo.

3. Licence activation terms

Please note the following important points about licence activation:

  • Licence transfer: once a licence is created and activated for a specific email ID, it cannot be transferred to any other email address under any circumstances.
  • Immediate access: upon purchase, you receive immediate access to the software and licence.
  • Digital product: as a digital product, the licence cannot be "returned" in the traditional sense.

4. Limited exceptions

In very rare circumstances, we may consider refund requests only if:

  • The software is fundamentally non-functional and we are unable to resolve the issue
  • You accidentally purchased the same product twice
  • The purchase was made fraudulently

All exception requests must be submitted in writing to info@waba-crm.com within 24 hours of purchase.

5. Technical support

Instead of requesting a refund, we encourage you to:

Our support team is dedicated to helping you succeed with WaBaCRM.

6. Updates and upgrades

Your licence includes:

  • Free updates during your licence period
  • Technical support for the duration of your licence
  • Access to new features as they are released

7. Your acknowledgment

By purchasing WaBaCRM, you acknowledge that:

  • You have tested the software during the free demo period
  • You understand the no-refund policy
  • You accept the licence transfer restrictions
  • You have read and agree to these terms

8. Contact us

If you have questions about our refund policy, please contact us before making a purchase:

Remember: take advantage of our 3-day free demo to make sure WaBaCRM is the right solution for your business before purchasing.