Frequently asked questions

Does WaBaCRM work when my computer is off?

No. WaBaCRM runs inside WhatsApp Web, so campaigns, schedules and automations only run while Chrome is open with WhatsApp Web loaded.

Does it work with WhatsApp and WhatsApp Business?

Yes, with either. Labels are a WhatsApp Business feature. On normal WhatsApp, use WaBaCRM's own tabs.

Is this the official WhatsApp Business API?

No. WaBaCRM works through WhatsApp Web, so there's no Meta approval or per-message charge. For the official Cloud API, use the Official API button, which opens MeAPI. WaBaCRM is not affiliated with WhatsApp or Meta.

Can my number be banned?

WhatsApp can restrict numbers that send unwanted messages. Message people who know you, keep the pauses in bulk sending switched on, and grow volumes slowly. See bulk sending.

Where is my data stored?

Your CRM, quick replies and settings are stored in your Chrome profile on your computer. Your licence and account details are stored on our server. Take regular backups.

Can I use WaBaCRM on two computers?

Each licence has a device limit. To use more computers at once, buy more logins.

Do I need to know anything technical?

No. Installing takes about five minutes with the install guide, and everything else is point and click.

How do I buy safely?

Buy only from waba-crm.com or your account at login.waba-crm.com. Cracked copies sold elsewhere don't get updates or support. Our official WhatsApp number is +91 91676 96213.